Returns & Exchanges

We offer a 14 day return or exchange policy from the date of your delivery on full priced items if they meet the conditions outlined below.

To lodge a return or exchange please email


- We do not accept returns on sale items, gift cards and items on promotion
- For hygiene reasons we do not accept returns on earrings
- Items must be returned unworn and in their original condition and packaging
- Online orders must be returned online. We do not accept returns for items purchased from our stockists
- We do not accept cancellations for pre order items
- We do not accept returns for our made to order 9k solid gold rings
- No refunds are accepted when using Afterpay. This is due to the fees we incur when offering this service

Return shipping costs are at the buyers expense unless your item is deemed faulty. We highly recommend using a trackable postal service as Caja will not be responsible for lost, stolen or damaged parcels.

A proof of purchase will be required to process your refund.

Faulty Items

We are committed to creating ethical high quality jewellery. Your jewellery has been lovingly handmade by real people, and sometimes faults can happen. In the unlikely event that your jewellery is faulty, please contact us so we can repair or replace the item. We will not accept items that have not been properly cared for by following our Jewellery Care Guide. We will not accept items that have tarnished or discoloured due to general wear. Caja reserves the right to determine when an item is deemed faulty.

To lodge an enquire about a faulty item please email