We offer a 14 day return or exchange policy from the date of your delivery on full priced items if they meet the conditions outlined below.
To lodge a return or exchange please email firstname.lastname@example.org
- We do not accept returns on sale items, gift cards and items on promotion
- For hygiene reasons we do not accept returns on earrings
- Items must be returned unworn and in their original condition and packaging
- Online orders must be returned online. We do not accept returns for items purchased from our stockists
- We do not accept cancellations for pre order items
- We do not accept returns for our made to order 9k solid gold rings
- No refunds are accepted when using Afterpay. This is due to the fees we incur when offering this service
Return shipping costs are at the buyers expense unless your item is deemed faulty. We highly recommend using a trackable postal service as Caja will not be responsible for lost, stolen or damaged parcels.
A proof of purchase will be required to process your refund.
To lodge an enquire about a faulty item please email email@example.com