Returns & Exchanges


We offer a 14 day return policy from the date of your delivery on full priced items, as long as they are unworn and returned in their original condition and packaging.

To lodge a return please email

Sale items, gift cards and items on promotion cannot be returned, however they can be exchanged or returned for store credit. Items bought on Pre Order cannot be cancelled for change of mind.

For hygiene reasons we do not accept returns on earrings.

We do not except returns for our made to order 9K Solid Gold Rings.

Online orders must be returned online. We do not accept returns for items purchased from our stockists.

Return shipping costs are at the buyers expense unless your item is deemed faulty. We highly recommend using a trackable postal service as Caja will not be responsible for lost, stolen or damaged parcels.

A proof of purchase will be required to process your refund. 

Caja is committed to creating ethical high quality jewellery. Your jewellery has been lovingly handcrafted by real people, and sometimes faults can happen. In the unlikely event that your jewellery arrives faulty, please contact us as soon as possible so we can repair or replace the item. A refund will be issued if this is not possible. Caja will no accept returns on tarnished or discoloured plated items due to general wear.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon inspection, if the item it deemed to be in original condition and unworn your refund will be processed.